Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

H&A is committed to ensuring that our site visitors’ privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

The security of your personal information is very important to H&A, we take all steps it deems reasonably necessary to ensure such security. However, the transmission of data over Internet cannot be guaranteed to be completely secure and failsafe. As such, H&A is not able to warrant or guarantee the complete security of any personal information that you provide and it is important that you are aware that providing any such information is done so entirely at your own risk.

who are we?

This H&A website is operated by H&A, H&A is the trading name of Hall & Associates (Marketing) Ltd, registered in England at H&A, 2 Tudor Court, York Business Park, York, YO26 6RS, registration number 2238331.

You can contact us by post at the above address, by email at customer.service@handa-uk.comor by telephone on +44 (0)1904 529400.

H&A is the data controller for the purpose of the General Data Protection Regulation 2016.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

when you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

We use cookies to track visitors for analytical purposes. We do not share your data with third parties.

The cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. These cookies are shown below.

We also use the following third-party cookies.

For more information about our use of cookies, please see our cookie policy.

what personal data do we collect?

In this Privacy Policy, your “personal information” means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address, preferences and information about your lifestyle or preferences such as your hobbies and interests. We may collect personal information about you from different sources, including information you give us directly.

When you submit an enquiry via our website, we ask you for your name, contact telephone number, email address and a brief description of your enquiry.

Why do we collect this information?

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale or use of our products.

In case of customer complaint enquiries, we use this information in order to investigate the complaint, we may request further personal information, such as photographs and medical reports, that it relevant to fully complete our investigation into the complaint. We will do this based on our legal obligations to investigate any defects and any serious undesirable effects in order to comply with the General Product Safety Directive.

What do we do with your information?

We will read your message and normally respond to you either via telephone or via email.

Your enquiry is stored on email by the customer services team, and is permanently deleted once your query has been resolved. Your personal data is not shared by any Third Party, and it is not sent outside of the European Economic Area (EEA).

Customer complaints information, including personal data, is stored in secured folders on the H&A Access database and the H&A Quality drive, which is hosted by Microsoft. Your information is not sent outside of the European Economic Area (EEA). It may however be shared with our insurance company when required.

Customer complaints personal information is deleted permanently after eight years. A paper copy of complaints resulting in dispute or court proceeding between the complainant and H&A is kept indefinitely in a secure location at H&A offices.

We have a contractual agreement with all our Third Parties that commit them to providing an appropriate level of safeguards for your personal data.

We do not use the information you provide to make any automated decisions that might affect you.

We do not retain personal information for marketing purposes.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who are wesection of this policy.

your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concernsor write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the effective date and last update date of this document each time it is changed.

This policy is effective from March 2019 and was last updated on 1^st March 2019.